How long will it take to receive MindMe products once ordered?
Once a MindMe product has been ordered either online or via a phone order, the order will be processed and shipped within 48 hours (or two business days). Products are shipped via Australia Post and will take approximately 2-5 business days to be delivered.
Can I return a MindMe product?
We are confident that MindMe products will fulfil your requirements, however, we offer a 30-day money back guarantee View our Returns & Refunds Policy.
Is there a warranty for MindMe Products?
Yes! We offer a 12 month warranty for all MindMe devices.
Compare Features
MindMe Pro L and MindMe Watch X have some similarities however there are also some distinct differences. Below is a direct comparison of the two devices.
Feature Description
MindMe Pro LS
MindMe Watch X
SOS Alert
When the SOS button is pressed, the ‘Emergency Procedure’ will be automatically initiated and the programmed emergency contacts will be notified
Two-way Communication
A speaker and microphone allows the wearer and emergency contact to have a 2-way conversation (similar to a speaker function on a mobile phone).
Microphone & Speaker
MindMe products include a powerful microphone & speaker allowing a 2 -way conversation to take place between the wearer and contact
GPS Locator
Global Positioning System (GPS) technology to track the location of MindeMe products remotely. The technology can pinpoint the location to within 5 metres.
Real-time location via GPS satellite
MindMe products use the Global Positioning System (GPS) which is a worldwide radio-navigation system formed from the constellation of 24 satellites and their ground stations. GPS tracking is a method of working out exactly where the MindMe product is in real time
Operates almost anywhere in Australia
MindMe products operates like a mobile phone, and can operate anywhere there is mobile network coverage (both inside/outside home)
Fall Detection
MindMe products use a 6-axis gyroscope to detect when the wearer falls.
Geo Fencing
Using global positioning system (GPS) technologies, the GEO fencing feature allows for a pre-set virtual boundary to be set around a point location (I.e. 100m radius from front gate of home). If the wearer breaches the pre-set virtual boundary by travelling out/in, an alert is sent to the programmed contacts.
SMS Notifications
SMS notifications are automatically sent to the programmed contacts (mobile contacts only) via MindMe products when the emergency process, fall detection or geo fencing features are activated.
Low Battery Alert
If the battery power falls below 12% - 20% capacity an SMS notification will automatically be sent to programmed emergency contacts.
IP67 Waterproof Rating
IP67 waterproof rating ensures that MindMe products will be protected against water splashes. Therefore, MindMe products can be worn in the shower and outside in the rain. Please note: the MindMe products can’t be submerged in a body of water, such as the bath or pool
Auto Answers Incoming Calls
When a MindMe product receives an incoming call, the device will audibly ring twice and then automatically answer, allowing for a 2 - way conversation between the wearer and contact.
Incoming Call Control
MindMe products can be programmed so that only emergency contacts are able to make inbound calls
LED Lights
LED lights indicates various operational statuses on MindMe products, for example battery level & GPS fix
Silicone Watch Band
The MindMe Watch X comes with a silicone black wrist band.
Medicine Reminder
Multiple medicine reminders can be programmed to alert the wearer it is time to their take medicine. Once programmed, the alerts will sound at the same time every day until deleted or changed.
Non-Emergency Call Button
The wearer can press a button that makes a non emergency call to a pre-programmed emergency contact, whereby a 2 - way conversation takes place between the wearer and emergency contact (like a standard mobile phone call)
Time Zone Modification
MindMe products allow for specific AU time zones to be programmed to notify emergency contacts of the time that an SOS alert has been activated
Remote Setup via Mobile App
Product setup & programming is completed remotely via mobile application.
Free Mobile Monitoring App
MindMe products can be programmed, monitored and tracked via mobile application.
Mobile App (iOS & Android)
Mobile tracking APP can be used for both IOS & Android phones